CASE STUDY
GreyStar Security: more control room coverage, 20% saved in year 1.
How a growing national security company replaced the rising cost of its out-of-hours control room team with a dedicated Omnivision partner desk.
CASE STUDY · ANONYMISED PARTNER
GreyStar Security
A growing national security company whose out-of-hours control room had become one of its biggest overheads.
The challenge
The annual cost to employ GreyStar’s out-of-hours control room team rose to £330,000 (2022) — around £390k in today’s terms (ONS CPI adjusted). That is before recruitment, management and training.
The change
GreyStar moved to a dedicated Omnivision partner desk, run with:
- Their own procedures
- Weekly KPI meetings
- Full access, including call recordings
The outcome
More hours of control room coverage — and a 20% saving in year 1.
*Versus directly employing a 24/7 control room seat at National Minimum Wage (£16.30 per worked hour incl. NI, pension, holiday = £142,788/yr). Savings vary. GreyStar Security is an anonymised partner; figures as reported by the partner.
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